Privacy Policy

At YarnsByPost, we understand that privacy policies can be lengthy and uninteresting, but they are vital, especially since the GDPR regulations came into effect in May 2018.

We take the security and privacy of your personal data very seriously, and our Privacy Policy contains all the details about how we handle your information.

For a quick overview, here are some frequently asked questions with straightforward answers in "plain English":

FAQs

Does YarnsByPost Warehouse collect personal data?

Yes.
What personal data does YarnsByPost Warehouse collect?

We primarily collect your name, address, email address, and telephone number.
Why does YarnsByPost Warehouse collect personal data?

We need this information to provide our services to you. For example, we require your name and address to deliver your order and your email/phone number to keep you informed about your order's progress.
Do you share personal data with third parties?

Yes, we do. For instance, we share your name and address with payment processors to accept and verify payments, with delivery companies for order delivery, and with email processors to send order confirmation and shipment emails. If you opt-in to our marketing list, we may share your contact details with selected business partners for marketing services.
Do you sell personal data to any third parties?

Absolutely not!
Do you send marketing emails?

Yes, but only if you explicitly consent to it. Placing an order won't automatically add you to our marketing list. You will be added to our marketing list only if you opt-in, and you can easily opt-out at any time using the unsubscribe link provided in our marketing emails.
Can I access the personal data you hold?

Yes, you can request access to the personal data we hold, ask for corrections if needed, and even request the removal of your personal data.
General Information:

YarnsByPost Warehouse Direct Ltd ("we," "us," "our") is a registered company in England and Wales (registration number 797 0662). We are committed to protecting and respecting your privacy. As the data controller, we process your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 and applicable national laws related to personal data processing.

When you use our website, we may collect and process your personal data in various circumstances. This includes when you complete forms on our website, report a problem, or order goods and services. We may also collect data about your device, such as IP address, for fraud protection and statistical analysis purposes.

Please note that our website may contain links to third-party websites with different privacy policies, and we are not responsible for their data collection practices.

Customers:

When you order goods or services from us, we will collect your name, address, phone number, and email address to process your order and meet our contractual obligations. For this purpose, we may share your personal data with third parties like payment providers and postal service organizations.

What We Collect and How We Use It:

We collect your name, postal address, email address, and telephone number to provide the goods and services you requested. Additionally, we use this information for internal record-keeping and to improve our products and services.

If you fail to provide the required personal data when requested by law or under a contract, it may result in us being unable to fulfill our contractual obligations.

Legal Basis for Processing Personal Data:

We will only use your personal data when permitted by law. This may include processing your data for the performance of a contract, compliance with legal obligations, or based on legitimate interests.

Disclosure of Personal Data to Third Parties:

We may disclose your information to various third parties, including payment service providers, postal service organizations, and IT software providers who host our website. We may also share data with professional advisers, marketing agencies, analytics providers, and authorities when required by law.

Security:

We take data security seriously and have implemented measures to protect your information. However, please note that transmitting data over the internet is not entirely secure, and we cannot guarantee the security of your information during transmission.

Credit Card Security:

We process credit/debit card payments through secure SagePay or PayPal gateways using 128-bit encryption. We do not handle or store card details on our servers.

Controlling Your Personal Data:

It is crucial to keep your personal data accurate and up-to-date. You have the right to object to processing and withdraw consent, access your data, update or amend it, request data removal, and restrict its use.

For any requests or concerns about your personal data, please contact us.

Cookie Policy:

Like other e-commerce websites, we use cookies to store the contents of your shopping basket and gather anonymous statistics to improve your browsing experience. By using our website, you consent to our use of cookies.

Cookies are small files stored on your computer's hard drive, and they help us analyze web traffic and tailor the website to your preferences. You can choose to accept or decline cookies in your browser settings.

For more information on cookies, please visit the ICO page on cookie law.

[List of cookies may be inserted here if available.]

This privacy policy was last updated in July 2021.